Shipping Policy

Effective Date: 09/06/2026

At SUKHAMEWA FOODS PVT. LTD., we strive to deliver our food products safely, efficiently, and in the best possible condition.

1. Shipping Timelines

Processing Time:
Orders are typically processed and dispatched within 24 to 48 hours of successful order placement.

Delivery Estimate:
Once dispatched, orders are generally delivered within 3 to 7 business days, depending on the delivery location, courier network, and service availability.

Operating Days:
Orders are processed and shipped from Monday to Saturday, excluding Sundays and Public Holidays.

2. Shipping Charges

Standard Delivery:
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Free Shipping:
We may offer free shipping on orders above a specified purchase value, as displayed on our website or promotional campaigns.

3. Order Tracking

Once your order is dispatched through our courier partners, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Tracking information may take up to 24 hours to become active after dispatch.

4. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible pin codes across India.

To reduce Return-to-Origin (RTO) cases and ensure successful delivery, we may verify COD orders through OTP verification, phone calls, or other confirmation methods before dispatch.

We reserve the right to disable COD for specific locations, products, or customers based on operational requirements.

5. Delivery Partner Policy

We work with reputed courier and logistics partners to ensure timely delivery.

However, delays caused by circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Transport disruptions

  • Public holidays

  • Government restrictions

  • Regional disturbances

may affect delivery timelines.

If a delivery attempt fails, the courier partner may contact you and/or make additional delivery attempts before returning the shipment.

6. Damaged or Missing Shipments

If your package arrives damaged, tampered with, or contains missing items, please:

  • Take clear photographs and/or videos of the package before opening, if possible.

  • Contact us within 24 hours of delivery.

Claims submitted after this period may not be eligible for review.

7. Order Cancellations

Changed your mind? No worries.

You may request an order cancellation within 1 hour of placing your order by contacting our customer support team.

For prepaid orders, approved refunds will be processed to the original payment method within 4–7 business days, subject to banking and payment gateway processing timelines.

Orders that have already been dispatched may not be eligible for cancellation.

8. Returns & Refunds

As our products are food and edible items, we do not accept returns after successful delivery.

However, if you receive:

  • A damaged product

  • An incorrect product

  • A defective or compromised package

please contact us within 24 hours of delivery with supporting photographs or videos.

After reviewing the claim, our team may offer:

  • A replacement product, or

  • A partial or full refund

based on the circumstances of the case.

The final decision regarding refunds and replacements shall remain with SUKHAMEWA FOODS PVT. LTD.

Contact Us

For any shipping, delivery, cancellation, or refund-related queries, please contact:

SUKHAMEWA FOODS PVT. LTD.

Address:
Dattanand Ind. Estate 34–35,
Village Bolav, Kim, TA Olpad,
Dist. Surat, Gujarat – 394180, India

Customer Care: +91 73833 12090

Email: evermixrtc@gmail.com

Website: www.evermix.in